Business Office Assistant

General Summary:
Under general direction, performs functions related to business activities including, but not limited to: greeting patients, families and visitors, scheduling and registering patients for appointments via phone and face-to-face communication, collecting and posting patient payments, completing charge entry activities, monitoring registration work queues, faxing, copying, collating correspondence, ordering office and medical supplies. The Business Office Assistant performs responsibilities in accordance with Beaumont Health and Beaumont Medical Group policies and procedures to ensure efficient operations, which embrace the mission and vision of Beaumont Health and promotes patient satisfaction while delivering patient and family-centered care (PFCC).
A. Education / Training:
High School Diploma or equivalent
B. Work Experience:
2-3 years of experience in a customer service role required, preferably in a patient facing healthcare position.
C. Certification, Licensure, Registration:
D. Other Qualifications:
Strong communication skills, multi-task oriented, sensitivity to others, ability to prioritize, self-motivated and ability to handle stressful situations
Must be competent in Microsoft Office, and willing to learn other computer programs. Previous Electronic Health Record (EHR) experience preferred.
Familiarity with common medical terminology preferred

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